Refund policy

At ADAMZ, we take pride in the heritage craftsmanship of our Chitrali pakols and pure wool shawls. Each piece is handmade by master artisans and carefully inspected prior to dispatch.

Return & Exchange Window

We offer a 15-day return and exchange policy, giving you 15 calendar days after receiving your order to request an exchange or return.

Eligibility Criteria

To be eligible for a return or exchange:

  • The item must be in its original, unworn, and unwashed condition.

  • Original tags, inner labels, and protective packaging must be intact.

  • The item must be free of any odors, perfume scents, smoke, or markings (pure wool fiber naturally absorbs scents).

Order Cancellation

Orders can be cancelled at no charge before dispatch by contacting our WhatsApp support. Once an order has been verified, booked, and handed over to our courier partner, it cannot be cancelled in transit and must follow our standard return process upon delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your parcel arrives damaged or contains an incorrect item, contact us within 48 hours via WhatsApp or email with clear photographs of the item and courier packaging. We will arrange an immediate priority replacement at zero additional delivery cost.

How to Initiate a Return or Exchange

  1. Contact our support team via WhatsApp at +92-300-9164184 or email at connectwithadamz@gmail.com with your Order Number and the reason for your return or exchange.

  2. Once your request is authorized, pack the item securely in its original packaging and dispatch it via any traceable domestic courier (e.g., Trax, TCS, Leopards, PostEx) to the return address provided by our team.

  3. Upon receiving and inspecting the returned piece, we will either dispatch your replacement item or issue a refund.

Shipping Costs for Returns & Exchanges

  • Brand Error (Defective, Damaged, or Incorrect Item): ADAMZ covers all courier and replacement shipping charges. We will arrange a door-to-door swap via our courier partner or reimburse your return courier slip.

  • Customer Preference (Product/size/color exchange or mind change refund): The customer is responsible for sending the item back to our return address via a traceable courier. In case of an exchange, we dispatch the new replacement piece to your doorstep free of charge. In case of a refund, the product amount is refunded.

Refunds

Approved refunds will be transferred directly to your Bank Account (IBFT), JazzCash, or EasyPaisa within 2 to 4 business days of receiving and inspecting the returned item.